2024 Equibrand® Return Policy
Equibrand’s goal is to be the easiest company you do business with. Equibrand vows to stay novel and always progressive, striving to constantly improve the products we offer, always working to help you accomplish your customers’ and store’s goals.
Should the need arise to return or exchange an Equibrand product, please see our return policy below:
Return Eligibility
Equibrand will replace or exchange defective items on a case-by-case basis. To begin the return/exchange process, please call your sales representative or email customerservice@equibrand.com.
Some policies that will span across all returns:
• Our return policy lasts 30 days. If 30 days have passed since the customer’s purchase at your store, we are unable to provide a refund or exchange.
• If the item is defective after use, it does not have to be in its original packaging
• If the item is fine, the customer just wants to return it, it needs to be in its original packaging
Return/Exchange Process
1. Request return
2. Receive return authorization from Equibrand
3. Ship the item to Equibrand
a. Determined on a case-by-case basis
4. Credit issued
Shipping
Determined on a case-by-case basis
Contact Us
If you have any questions, please contact your sales representative or email customerservice@equibrand.com.
Thank you for choosing Equibrand!
Equibrand
Attn: Exchanges
3500 W HWY 377
Granbury, TX 76048
United States
888-308-2386
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